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Worldwide Warranty and Repair Policy
Worldwide Distributors | Canadian Delsey Service | Canadian Service Centres List
DELSEY takes pride in the quality and design of our luggage. Since DELSEY's products bring you the very best in technology, durability and quality, our warranty against defects in material and workmanship from the date of purchase (Warranty period please find products Hang Tag mentioned). Save your receipt and if a problem does arise in the quality of your product, contact our Customer Service Department at 1-800-923-3388 for a repair location in Canada, or for one of our many Worldwide Service Centers. Our Service Centers will promptly repair or replace your luggage at our expense. The only expense you will incur will be the freight for sending your bag in for repair. It is important to realize, however, our warranty does not cover damage that may result from normal wear and tear, abuse of the product, or common carrier mishandling. If a common carrier damages your luggage, contact them immediately to file a claim. If you need service on a non-warranty repair, contact our Customer Service Department and they will direct you to an authorized service center that will repair your bag at a nominal cost.
Delsey Luggage offers a worldwide service program wherever you travel. Throughout the world, Delsey distributors are there to offer appropriate solutions if any problems occur with your product. In Canada service is offered through our Samboro network of authorized service centres for your Delsey products.
Worldwide Distributors:
Please email info-export@delsey.com for any questions and concerns.
Canadian Delsey Service
Our products are warranted against defects in workmanship or materials for the length of the warranty period as specified on the warranty card attached or enclosed with each product.
If ever a defect should arise, Delsey Luggage will repair or replace (at our discretion) your luggage and return it free of charge.
The warranty does not cover airline or other carrier damage or misuse. By the nature of its use, luggage is subject to normal wear and tear, Delsey is not responsible for this or damage to contents. Always inspect your luggage before leaving the terminal and act immediately to file a claim if your luggage has been damaged in transit.
All returns must be authorized before sending any product back:
Please contact our Customer Service Department at 1-800-923-3388 ext. 133 Ian Shields or e-mail us at customerservice@samboro.ca - (Canada Only).
Returns to Samboro
For returns on claims under warranty or for non-warranty repair due to misuse, please package your product for shipping and send freight pre-paid with a brief note and proof of purchase to:
Samboro Luggage (Canada) Corp.,
88B East Beaver Creek Road, Unit 4
Richmond Hill, ON, Canada
L4B 4W2
For your convenience, you may be asked to send your luggage to one of our Authorized Repair Depots located near you as listed below:
Samboro/Delsey Authorized Repair Centres
Alberta
Bags & Luggage
15221 Stony Plain Road, Edmonton, AB, T5P 3Y4
Tel: 780.413.4124
Hours of Operation:
Mon: 11 AM - 4 PM
Tues: Closed
Wed: 11AM - 4 PM
Thurs: 11AM - 4PM
Fri - Sun: Closed
Handy Luggage
4704 Manhattan Road SE, Calgary, AB, T2G 4B5
Tel: 403.287.3179
Hours of Operation:
Mon-Fri: 9 AM - 5:30 PM
Sat: 9 AM - 4 PM
British Columbia
Godfrey's Luggage & Leather
2508 Douglas Street, Victoria, BC, V8T 4M1
Tel: 250.388.5262
Hours of Operation:
Mon: Closed
Tues-Sat: 9:30 AM - 5 PM
Quickie Cobbler
1824 Byland Road, Kelowna, BC, V1Z 1A9
Tel: 250.769.4292
Hours of Operation:
Mon-Fri: 7 AM - 5 PM
Sat: 8 AM - 12 PM
Weston Luggage
316 East 1st Avenue, Vancouver, BC, V5T 1A9
Tel: 604.685.9749
Hours of Operation:
Mon-Fri: 9 AM - 5 PM
Sat: 10 AM - 4 PM
Manitoba
U.N. Luggage
175 McDermott Avenue, Winnipeg, MB, R3B 0S1
Tel: 204.943.1068
Hours of Operation:
Mon-Wed & Fri: 8 AM - 5 PM
Thurs: 8 AM - 7 PM
Sat: 10 AM - 4 PM
Ontario
Samboro Luggage (Canada) Corp.
88B East Beaver Creek Road, Unit 4, Richmond Hill, ON, L4B 4W2
Tel: 905.305.1888 ext. 133 or 1.800.923.3388 ext. 133
Fax: 905.305.0128
Contact: Ian Shields
Capital City Luggage
1337 Wellington Street West, Ottawa, ON, K1Y 3B8
Tel: 613.725.3313
Hours of Operation:
Mon-Fri: 9 AM - 6 PM
Sat: 9 AM - 5 PM
Evex (Mississauga)
1911 Dundas Street East, Mississauga, ON, L4R 1M1
Tel: 905.238.7900
Hours of Operation:
Mon-Fri: 9 AM - 6 PM
Sat: 9 AM - 5 PM
Evex (Thornhill)
71 Doncaster Avenue, Thornhill, ON, L3T1L6
Tel: 905.881.9161
Hours of Operation:
Mon-Fri: 9 AM - 6 PM
Sat: 9 AM - 5 PM
Luggage Town Ltd.
644 Millway Avenue (Unit #1), Concord, ON, L4K 4H4
Tel: 905.669.6358
Hours of Operation:
Mon-Fri: 9 AM - 7 PM (Please call beforehand)