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How to care
The materials currently used for manufacturing luggage generally require very little maintenance. Here are a few tips to help you get the best long-term use out of your bags and suitcases while ensuring they continue to look smart for all that time.
- To clean your hardside suitcases (polycarbonate, ABS or polypropylene), warm water and soap or detergent applied with a soft cloth or sponge are sufficient. Afterwards, rinse them thoroughly before allowing them to dry to avoid any marks.
- As for your softside luggage (in polyamide, polyester or ballistic nylon), clean it with gentle or natural soap diluted in water using a soft brush. After rinsing, a hairdryer set to a low temperature can speed up the drying process. Marks or traces of label glue can be removed by using Eau Ecarlate (stain remover), which also works well on hardside materials.
- Leather requires treatment which involves applying a special leather cream, followed by buffing with a soft cloth. Moisturising or make up removing milks can also be used. Your leather luggage will appreciate not being left out in the sun to roast or next to a radiator, since this noble material is not very fond of heat.
- A number of new, innovative materials have greater scratch resistance than their predecessors, but nothing can beat a luggage cover for optimal protection.
- Regularly check that nothing prevents the wheels on your luggage from running freely. In particular, remove any gravel from them which can accelerate wear and scratching.
- If your children have brought home part of a sandcastle as a souvenir, vacuum clean the inside of your luggage before storing it.
- Protect your luggage from dust with a luggage cover or a large binbag, particularly if you are storing it in a cellar, loft or garage. Needless to say, a perfectly dry place is best. And by adopting a “Russian doll” approach you can save space!
As you can see, it isn’t rocket science, but remembering these few tips will help you keep your luggage in top condition and always ready to accompany you on another trip!
Lock Code
Have you ever had a question about the lock on your luggage? We have put together advice and answers to your questions to help if you ever get locked out.
1. How do I change the code number on my lock?
Identify the lock on your bag below and scroll down to locate the instructions for setting your combination:
The lock on your bag is not shown here? Just get in touch with us via our contact form.
Lock instructions(1)
Your adjustable TSA combination lock as delivered can be opened with the combination 0-0-0. To change the combination:
- Open the lock by entering the factory code 0-0-0.
- With a pencil or something pointed, press firmly on the Reset (A) button which can be on either side of the lock as shown below. Keep it pressed down.
- Enter your secret code (for example 8-8-8) by turning the wheels.
- Push button B so that button A goes back to its original position.
Your code is now set. Write it down in a safe place so that you can go back to it if you forget it. If you want to change the combination, repeat steps 2-4. If we haven’t answered all your questions or you want more information, you can contact us via our contact form.
Lock instructions(2)
Your adjustable TSA combination lock as delivered can be opened with the combination 0-0-0. To change the combination:
- Open the lock by entering the factory code 0-0-0.
- With a pencil or something pointed, press firmly on the Reset A button until you hear a click. Keep it pressed down.
- Enter your secret code (for example 8-8-8) by turning the wheels.
- Push button B so that button A goes back to its original position.
Your code is now set. Write it down in a safe place so that you can go back to it if you forget it. If you want to change the combination, repeat steps 2-4. If we haven’t answered all your questions or you want more information, you can contact us via our contact form.
Lock instructions(3)
Your adjustable TSA combination lock as delivered can be opened with the combination 0-0-0. To change the combination:
- Open the lock by entering the factory code 0-0-0.
- Press firmly on the Reset A button and keep it pressed down.
- Enter your secret code (for example 8-8-8) by turning the wheels.
Your code is now set. Write it down in a safe place so that you can go back to it if you forget it. If you want to change the combination, repeat steps 2-3. If we haven’t answered all your questions or you want more information, you can contact us via our contact form.
Lock instructions(4)
Your adjustable TSA combination lock as delivered can be opened with the combination 0-0-0. To change the combination:
- Open the lock by simply pressing button A.
- Put the bag face down on the floor.
- Swivel the catch of the lock upwards and pinch it between the bottom and top openings.
- Swivel the red lever 90° into a vertical position, keep it there with your finger.
- View your combination (your secret code to reopen your bag).
- Put the red lever back to its original position, your personal combination is set.
Your code is now set. Write it down in a safe place so that you can go back to it if you forget it. If you want to change the combination, repeat steps 2-6. If we haven’t answered all your questions or you want more information, you can contact us via our contact form.
Lock instructions(5)
Your adjustable TSA combination lock as delivered can be opened with the combination 0-0-0. To change the combination:
- Rotate the catch on the case to open it.
- Inside the case, behind the lock, move the cover to show the little lever. This level is initially placed in position A, move it into position B as shown in the illustration below.
- Enter your secret code (for example 8-8-8) by turning the wheels.
- Put the lever back into position A. Put the cover back correctly.
Your code is now registered. Write it down in a safe place so that you can go back to it if you forget it. If you want to change the combination, repeat steps 2-4. If we haven’t answered all your questions or you want more information, you can contact us via our contact form.
2. I’ve forgotten my code number, what do I do?
We suggest that you go to your nearest repair center to get your bag open. You can find a list of our centers on this page. If there is not a repair center in your area you may go to a local locksmith to have them pick the lock. For any other information on this subject, you can contact your country’s Customer Service directly by emailing customerservice@delseyluggage.net.
3.My lock is stuck, what do I do?
We suggest that you go to your nearest repair center to get your bag open. You can find a list of our centers on this page. If there is not a repair center in your area you may go to a local locksmith to have them pick the lock For any other information on this subject, you can contact Customer Service directly using our contact form.
4.What is a TSA combination lock with a keyhole as well as a code number?
The TSA (Transportation Security Administration) combination lock allows you to lock your bag with a code while allowing the American customs authorities responsible for transport security to check it when it arrives on American soil without damaging it.
So the keyhole on the TSA combination lock is for the sole use of the American authorities. The advantage of this lock is for customs officers to access your bag without damaging it.
To know if your bag has a TSA lock, look at the lock itself - the TSA lock has a little, red, hexagon shaped logo, like the one below.
For any other information on this subject, you can contact your country’s Customer Service directly using our contact form.